1. 30-Day Return Standard & Condition Guidelines

To qualify for a full refund or size exchange under US retail trade standards and Massachusetts consumer protection laws, returned pet items must be requested within 30 calendar days of carrier delivery and satisfy strict sanitary and physical condition criteria:

2. Category-Specific Quality Control & Hygiene Inspections

Due to strict pet health, safety, and sanitary standards, every returned apparel item is thoroughly inspected by our Boston intake team prior to authorizing refunds:

3. Defective Goods, Sizing Errors & Transit Claims

We inspect all pet wear prior to packaging. If your shipment arrives with a manufacturing defect, broken zipper, torn seam, or carrier transit damage:

Contact our customer support desk within 7 calendar days of delivery at [email protected] with photos of the damaged item and shipping label. We will immediately issue a prepaid return shipping label and dispatch a free replacement or process a 100% full refund.

4. Step-by-Step Return Authorization (RMA) Workflow

To initiate an authorized return, please follow our structured four-step return procedure:

1. Request Authorization: Email [email protected] with your Shopify Order Number (e.g., #1001), item description, and reason for return or size exchange.
2. Receive RMA & Address: Our support team will respond within 24 to 48 hours with a Return Merchandise Authorization (RMA) number and our Boston intake facility address.
3. Clean & Pack Securely: Use a lint roller to remove any stray pet hair from clothing or hats. Pack items flat in their original protective packaging to avoid creasing or shoe deformation.
4. Dispatch Shipment: Send the parcel using USPS, UPS, or FedEx with tracking. Return shipping costs are the buyer's responsibility unless the return is due to a verified fulfillment error or defect.

5. Non-Returnable & Excluded Merchandise

To protect pet health and maintain high sanitary standards, the following items are non-refundable:

• Worn or Soiled Pet Shoes: Paw footwear displaying outdoor dirt, scuffed soles, or signs of pavement wear.
• Washed or Hair-Covered Apparel: Sweaters, coats, or costumes that show evidence of laundering, pet dander, or heavy pet hair accumulation.
• Customized or Monogrammed Wear: Pet clothing or hats customized with printed names or tailored sizing.
• Clearance Merchandise: Items explicitly marked as "Final Sale" or "Clearance" at checkout on uh0fnt-ng.myshopify.com.

6. Warehouse Inspection & Refund Processing Timelines

Upon parcel arrival at our Boston, MA facility, our intake team will verify the condition of the returned pet wear within 2 to 4 business days. Once approved, your refund will be automatically credited back to your original payment method. Financial institutions typically take 5 to 10 business days to post the credit to your account statement.

7. Corporate Contact & Customer Relations Desk